Care And Case Management Training

This training is commissioned to support the introduction of a care and case management system in the South Inner City. Workshops will have a dual purpose of refreshing knowledge that already exists and fully informing those working in the system of how it works and its opportunities and expectations.

The interactive elements of the training will deepen understanding of practise through examining scenarios and also build the idea of teamwork across projects working with the same service users, those with complex needs who will benefit from the system. A report will be given to the task force.


Two days for up to 15 participants, involving animated power point delivery of key points and information with workshop and interactive elements throughout.


  • Principles and benefits of case management
  • Learning from the pilot
  • Care and case management in the SIC area
  • Protocols and forms; NDRIC steering group
  • Road map of SIC services
  • Introducing and explaining case management to the service user
  • Confidentiality and information management
  • Managing Meetings
  • Case studies and role-plays

Proposed training content will be reviewed with participating services and adapted to their needs.